MyLapland LaplandUK

Ticket Updates

Here you’ll find the answers you need for any questions about Lapland tickets.
The 2024 Toy Factory is now full!
Invitations will soon be on their way!
Thank you to all the wonderful Human Folk who have booked to come and see us this Christmas! We truly cannot wait to welcome you into our magical world. For information on any return tickets that may become available, please subscribe below:
*By submitting this form you agree to LaplandUK use this email address to contact you about tickets for LaplandUK and associated LaplandUK products.*

LaplandUK Ticket Release

Step 1

Join our mailing list

Be the first to hear about our ticket updates, as well as Elf-tastic news from the Elven World!
Step 2

Ticket announcement

An email will be sent confirming the date and time tickets will be going on sale for the upcoming Christmas.
Step 3

Ticket release

At midday on the date tickets go sale an email including a link to book tickets will be sent to all those subscribed to the mailing list.
Step 4

Confirmation email

Those successful in booking tickets will receive confirmation by email including all of the Elf-portant information before the adventure. Keep it safe!

Ticket Details


A ticket to Lapland permits entry at your chosen date and time before 4.5 hours of performances and activities.
Discover The Experience

Ticket Prices

Listed below are all the dates our magical doorway will be opening. The per person prices advertised are 'starting from' and subject to a £4.75 booking fee per ticket and a £5.95 invitation postage fee per booking.

What’s included

  • Entry to LaplandUK at your chosen date and time, with over 4.5 hours of performances and activities for your Small Folk; including helping the Toy Factory Elves make a toy for Father Christmas’ Sleigh, decorating gingerbread with Mother Christmas, ice-skating, and a personalised visit with Father Christmas!
  • 1 Invitation parcel per booking delivered ahead of your visit, including your Small Folk's Invitation from Father Christmas.
  • 1 beautiful husky soft toy for every Small Folk when you visit Father Christmas
  • 1 toy factory toy for Christmas Day (discreetly handed to Big Folk before you travel back to the Human World) complete with a thank you card for every Small Folk
  • 1 complimentary souvenir photo per booking
  • Free parking

Golden Experience

Become a Golden Explorer for the day! Enhance the magic with our Golden Experience. Enjoy everything from our Lapland tickets, plus: all food and beverage throughout your day, £25 Jingles for every Small Folk in your party, a keepsake Lapland limited edition Christmas bauble, family photo package, priority parking plus a signed Lapland foundation story book – ‘The Untold Story of Father Christmas’.


Get in Touch

Superstar Day

Superstar Day is a specifically adapted show, tailored for those with additional needs. We are proud to be the first company in the UK to designate a specific adapted day to allow greater flexibility and support for those with additional needs. Superstar Day differs from a standard day; the day is subsidised by LaplandUK, and all tours operate at a significantly reduced capacity. Tours are, therefore, quieter with improved accessibility and offer the additional support of medics and BSL signers, if required.

Find out more

Tickets & Bookings

Where can I book tickets to LaplandUK?

Please note: Tickets for 2024 are now sold out!

All bookings for LaplandUK must be made online via our website. Bookings for LaplandUK must include at least one Small Folk and one Big Folk. The maximum number of Human Folk per booking is 8.

When will LaplandUK tickets be on sale?

Ticket release for Lapland 2024 took place on midday on Monday 18th March, 2024. To keep up to date on future ticket news and information, please sign up to our mailing list, here.

What ages are suitable for a child ticket?

Child tickets are for Small Folk between the ages of 1 to 16 years old.

Infants and babes in arms under 12 months old are welcome to visit Lapland on a complimentary infant ticket. Note that infants will count towards your maximum capacity of 8 people per booking.

If you would like your infant to experience LaplandUK as a paying child would, you are welcome to book a child’s ticket for them.

Children attending on an infant ticket will not receive an invitation to help the elves, take part in any of the activities or receive Lumi (a Husky Hero) or 2024’s Toy Factory toy. They will, however, receive an Elflet Card and a small gift from Father Christmas.

We’ve booked two families together, can we see Father Christmas separately?

Due to the capacity limits for each tour, we cannot accommodate separate visits to Father Christmas for different families booked together as one group. Please be mindful that the number of people in your booking represents those who will visit Father Christmas together.

Why can I only book in a group of 8?

Lapland is an immersive theatrical experience. Like any theatre experience, each tour has a strict limit on the number of Big Folk and Small Folk, and this cannot be exceeded. This is because each family requires their own seating, and each Small Folk requires a dedicated workbench to take part in the activities in both the Toy Factory and Mother Christmas’ Kitchen.

How can I make a payment for my booking?

All varieties of Visa and Mastercard, as well as Maestro, are accepted. Please note, we do not currently accept American Express.

Can I pay for my booking in installments?

Unfortunately, we do not support installment payments. All bookings must be paid in full at the time of purchase.

Do you offer payment plans for bookings?

No, we do not currently offer payment plans for our bookings.

What is your refund policy?

Tickets are sold subject to license and are non-refundable, except as specifically set out in these Ticketing Terms. This is also subject to any rights you may have under TicketPlan Protection purchased when you bought the tickets.

You have a legal right to change your mind and receive a refund within 14 days of when we send you your Booking Confirmation Email. You do not have a right to change your mind once you have used the tickets for the Experience, even if the 14 days ‘cooling off’ period is still running. You are not entitled to a refund of your initial payment if you cancel more than 14 days after your purchase.

Full information about our Terms and Conditions can be found by clicking here. We strongly recommend you review these terms and conditions before you make a booking.

Please note all tickets to LaplandUK are also non-transferable to another family or season.

What is Superstar Day?

Our greatest wish is for all Small Folk to be able to enjoy a magical Christmas.

Our Superstar Day is specifically adapted and tailored for Human Folk with additional needs. The aim is to make the Lapland experience easier for those who might require extra time to fully enjoy the interactive parts of the day, and those who may find a large group of people challenging.

You are welcome to book for your whole family on our Superstar Day, and we are proud to be the first company in the UK to designate a specific adapted day, allowing greater flexibility and support for those with additional needs. With a subsidised tickets our Superstar Day operates at a lower capacity and longer tours.

The logistics and management of running our Superstar Day is different from our standard tours and requires a full day to organise; only one tour departs each hour rather than half hourly to give our Superstar visitors twice the time of a standard tour to complete each part of the day trip with additional support of medics and BSL signers available.

Please note: Although our Superstar Day is our only reduced capacity day, you will find that our 8am and 8:30am tours are more suitable for booking groups that require a quieter tour time with reduced capacity.

As the first tours of the day, your tour group are the first to reach the Elven Village, meaning that these 90 minutes spent here, will be quieter than if you attended at a later tour time. Your tour group will also be the first to visit Father Christmas’ woodland home, meaning less families will be in Compass’ lobby, prior to your visit to Father Christmas!

How can I book a Golden Experience for my family?

We are currently putting the finishing touches on this year’s Golden Experience offering. While we can’t provide specific information regarding prices and booking just yet, to ensure you are among the first to receive all the exclusive details, we offer two options:
Upgrading an existing booking to Golden Experience:
If you make a standard booking during Ticket Release and wish to upgrade to our Golden Experience, we’ll contact you later in the year with further information on how to upgrade.
Booking a Golden Experience directly:
If you plan on booking a Golden Experience directly, please let us know, and we will add you to our Golden Experience mailing list. This will ensure you receive a direct notification as soon as sales open.

I’d like to book a Golden Experience directly. Do I need to make a booking during Ticket Release?

If you plan on directly booking a Golden Experience package, there is no need to make a standard booking during Ticket Release. Instead, sign up to our mailing list – we will be in touch later this year to share all the exciting details with you, including information on pricing and how to book.

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