Lapland: Website Terms & Conditions
1. Overview
These Website Terms and Conditions (“Terms”) set out the basis on which you use our website https://portal.laplanduk.co.uk/ (“Site”). Please read these Terms carefully before using our Site.
2. Lapland World
This Site is operated by Lapland World Limited (“we/our”), a company incorporated in England and Wales with company number 15856212 and with registered office at 15 Bedford Street, Covent Garden, London, United Kingdom, WC2E 9HE. We are one of the primary entities in the Lapland group of companies, including (amongst others): Lapland London Limited; Lapland Manchester Limited; Lapland Emporium Limited; Lapland Productions Limited; and the Lapland Foundation.
Please contact us here.
3. By using our Site you accept these Terms
By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site. We recommend that you print a copy of these Terms for future reference.
4. There are other terms that may apply to you
The following additional terms, also apply to your use of our Site:
• Our Privacy Policy , which explains how we collect, use and store your personal data.
• Our Cookie Notice, which sets out information about the cookies on our Site and how they operate.
If you purchase tickets through our Site, our Ticket Terms and Conditions will apply.
If you purchase products through our Site, our Online Shop Terms and Conditions will apply.
5. We may make changes to our Terms
We amend these Terms from time to time. We reserve the right to withdraw or amend the service we provide on our Site without notice. Every time you wish to use our Site, please check these Terms to ensure you understand the terms that apply at that time.
6. We may transfer this agreement
We may transfer our rights and obligations under these Terms to another organisation. We will ensure that the transfer will not affect your rights under these Terms and will provide notice should we do so (through this Site or otherwise).
7. You must keep your account details safe
If you choose a password as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user account or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms or are in breach of another agreement you have with us.
If you know or suspect that anyone other than you knows your user password, you must promptly notify us here.
8. Intellectual Property Rights
Lapland is the result of years of investment, innovation and hard work. Our experiences are an original adaptation of the Father Christmas story and secret world of the Elves, including immersive theatrical experiences of unprecedented scale and quality, told through rich storytelling and interactive activities. Our two foundation books ‘The Untold Story of Father Christmas’ and ‘The Secrets of the Christmas Elves’ showcase the original story and underpin the Elven world that has been created. The characters and stories in both books feature in and have inspired elements of the experience.
LUK Holdings Limited is the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are fully reserved.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
9. We are not responsible for viruses
We do not guarantee that the functions within our Site (e.g content and functional aspects) are error-free.
You are responsible for configuring your information technology, computer programs and platform to access our Site. You should have an up-to-date and complete virus-checking software to protect yourself.
Our policy is to carry out virus checks on our materials before they are posted on this Site, but we cannot guarantee that downloads of such materials from this Site will be virus free. Accordingly, we do not accept any responsibility for any damage or loss caused by any virus. Again, for your own protection, you must use virus-checking software when using this Site.
10. You must not introduce viruses
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Site or any part of it. You must also virus check any document or file which you intend to post or provide to us via this Site and you must not post or provide to this Site any document or file which you believe may contain a virus.
You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site or any other equipment or network connected with our Site. You must not interfere with, damage or disrupt any software used in the provision of our Site or any equipment or network or software owned or used by any third party on which this Site relies in any way.
You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this Section, you may commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach, or any other illegal activity, to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
11. No text or data mining, web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models without our prior written approval. This includes using (or permitting, authorising or attempting the use of):
• any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Site or any data, content, information or services accessed via the same;
• any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. The provisions in this Section 11 should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
12. Your posts and information provided by third parties
If we permit you to post or provide any information on or via this Site, you must ensure that such information does not contravene any applicable laws or infringe any person’s legal rights. We do not monitor or edit documents or files posted or provided to us by third parties and accordingly we do not accept any responsibility for any damage or loss you may suffer.
13. We are not responsible for websites we link to
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites and other resources.
We reserve the right in our absolute discretion to prohibit any link from another website to materials or information on this Site without notice. Any link to material or information on this Site must be neither misleading nor deceptive and must fairly indicate this Site as the destination of the link. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
14. Access
We may deny you access to our Site at any time in our sole discretion. For example, if we believe your use of our Site is in violation of these Terms, any law or the rights of any third party, we may deny access to our Site.
15. Liability
We will not be liable if for any reason our Site is unavailable at any time.
To the extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that different limitations and exclusions of liability will apply to liability arising as a result of either the purchase of any products by you, as set out in our Online Shop Terms and Conditions, or your purchase of tickets to one of our events, as set out in our Ticket Terms and Conditions.
16. Third parties
A person who is not a party to these terms and conditions may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
17. Governing law and jurisdiction
These Terms, including any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), will be governed by and interpreted in accordance with English law.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).